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Promises

  • Room 412 AC will be fixed tomorrow by 10:00 AM

    Buyer outcome: Guest recovery · AC repair Who: Front desk · Ashley Ext: 101 When: 2026-10-05 Status: open transfers: 1
    Path: Transfer path: 100 → 101 (technical). Promise stuck at ext 101
    From open promise: call summary + action intent. POST /v1/pbx/promises/act · not PSTN.
  • We will email the business plan quote within 48 hours

    Buyer outcome: Churn save · 48h quote Who: Sales · Mike Ext: 220 When: 2026-10-03 Status: open transfers: 2 RivalTel
    Path: Transfer path: 200 → 220 (sales) · 220 → 310 (support). Promise stuck at ext 220
    From open promise: call summary + action intent. POST /v1/pbx/promises/act · not PSTN.
  • Billing will process the early check-out refund the same day

    Buyer outcome: Refund trust · same-day callback Who: Front desk · Emily Ext: 105 When: 2026-10-06 Status: open transfers: 0
    Path: Promise at ext 105 (no transfer)
    From open promise: call summary + action intent. POST /v1/pbx/promises/act · not PSTN.

Paste transcript

Extracted promises