PBX Search

Notify an optional audio chunk / customer URI for a live or archived call (idle $0).

Prefer customer storage URI. Temsor keeps a pointer; STT only while a call is active.

{
  "call_id": "call_msp_001",
  "pbx_id": "pbx_otel_msp_demo",
  "uri": "https://customer.example/rec/call_msp_001.wav",
  "t_ms": 12000
}

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List recent calls with transfer path crumbs — site + customer archive browser.

GET /v1/pbx/calls?limit=20. Scoped by x-temsor-pbx-key when set. Idle $0. No DID sales.

{
  "limit": 20
}

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Get one call by id with transfer graph — customer detail drawer.

GET /v1/pbx/calls/get?call_id=…. Scoped by x-temsor-pbx-key. found=false if missing. Idle $0.

{
  "call_id": "call_msp_002"
}

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Handoff graph + transfer edges — who→whom→where the promise stuck (moat). Idle $0.

GET /v1/pbx/calls/graph?call_id=…&stuck_at=310. Returns path, path_tr (plain-language summary), edges, and raw transfers. Compounding asset for search/orchestration: handoff edges, not a bot transcript. Idle $0. No DID sales / no live PSTN.

{
  "call_id": "call_msp_002"
}

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Managed SaaS domain dictionary (E4) — example packs thicken per pilot (tenant-scoped aliases). Boosts search + Fact extract. No invented premiums.

GET /v1/pbx/dictionary?domain=hotel|pbx_provider|insurance|finance|energy|automotive|all (legacy otel|santral_firmasi|sigorta|finans|enerji|otomotiv|msp still accepted). Idle $0, no LLM. Synonyms feed archive search (match crumbs) and transcript Fact extraction. Write path: POST /v1/pbx/dictionary/add.

{
  "domain": "hotel"
}

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Add a synonym/alias (tenant-scoped or global demo) — E4 compounding thickens search boost + Fact extract. ≤60/hour/key → 429. Idle $0. No invented premiums.

POST /v1/pbx/dictionary/add {term, alias, domain:hotel|pbx_provider|insurance|finance|energy|automotive, scope?:pbx|global}. Managed SaaS compounding (E4): tenant-scoped aliases thicken search + fact extract. No invented premiums/prices. Idle $0, no LLM. Legacy keys (otel, santral_firmasi, msp…) still accepted.

{
  "term": "klima",
  "alias": "cooling",
  "domain": "hotel",
  "scope": "global"
}

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Ingest call-ops events → open promises + transfer crumbs for search/orchestration. Optional HMAC. Idle $0 when no calls.

Demo stores events in memory/file. Auth: omit, x-temsor-pbx-key, or x-temsor-signature = hex(HMAC-SHA256(api_key, body)); bad signature rejected when header present. BridgeEnter → transfer/handoff crumbs. Utterance/text → open Promise docs via heuristic (no LLM). Idle $0. Body ≤256 KiB → 429. Advanced: ARI/Stasis batch shape when customer runs own PBX — not Asterisk-first product copy.

{
  "pbx_id": "pbx_otel_msp_demo",
  "events": [
    {
      "type": "StasisStart",
      "channel": "PJSIP/101-0001",
      "application": "temsor"
    }
  ]
}

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List extracted facts (IMEI, room, tariff…) from the durable index — filter by call_id, kind, domain, q.

GET /v1/pbx/facts?call_id=&kind=&domain=hotel|pbx_provider|insurance|finance|energy|automotive|all&q=&limit=50. Facts come from transcript extract + domain dictionary; persist in pbx-index. Scoped by x-temsor-pbx-key. Idle $0. No DID sales. Right-to-erasure ready. Advanced: own PBX/Asterisk stays on customer.

{
  "limit": 20
}

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Get one extracted fact by id — detail drawer for site + customer.

GET /v1/pbx/facts/get?id=…. Scoped by x-temsor-pbx-key. found=false if missing. Idle $0. No DID sales.

{
  "id": "fact_001"
}

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Upsert mid-call partial index (utterances → fact/promise hints). Path to ≤400ms whisper; ≤600/hour/key → 429; idle $0.

POST /v1/pbx/index/partial {call_id, text?, speaker?, t_ms?, is_final?, live?, end_call?, promote?}. Streams partial STT queue into accumulating Fact/Promise hints while the call is live. No Temsor STT/LLM — customer posts text. Managed SaaS in-call index; no DID sales. Own PBX optional footnote. Idle $0.

{
  "call_id": "call_live_demo",
  "text": "Agent: I promise we will fix the AC in room 412 tomorrow.",
  "speaker": "agent",
  "t_ms": 12000,
  "is_final": true,
  "live": true
}

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GET mid-call partial index — accumulating facts/promises/snippets while live.

GET /v1/pbx/index/partial/get?call_id=…. Returns live partial state for whisper ≤400ms path. Idle $0 when no live call. Managed SaaS in-call index; no DID sales. Own PBX optional footnote.

{
  "call_id": "call_live_demo"
}

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Heuristic promise extractor from transcript text — creates open Promise docs (idle $0, no LLM).

Detects promise-like sentences (we will, I promise, refund, cancel, call you back, tomorrow…). Optional persist_promises=false for extract without writing. Also wired via utterance text on POST /v1/pbx/events.

{
  "transcript": "Agent Ashley: I promise the AC in room 412 will be fixed tomorrow by 10 AM.",
  "persist_promises": true
}

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Light CRM from call graph / facts — caller phones+names and extension identities seen on transfers.

GET /v1/pbx/persons?call_id=&kind=caller|extension|all&q=&limit=50. Durable Person rows from pbx-index plus derived extension identities (ext_NNN) from Transfer edges / promise.ext. Scoped by x-temsor-pbx-key. Idle $0. No DID sales. Right-to-erasure ready. Advanced: own PBX/Asterisk stays on customer.

{
  "limit": 20
}

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Get one light-CRM identity by id — caller Person or derived extension.

GET /v1/pbx/persons/get?id=per_001|ext_101. Scoped by x-temsor-pbx-key. found=false if missing. Idle $0. No DID sales.

{
  "id": "per_001"
}

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List open/broken call promises for agent handoff tracking — hotel / MSP sales demo. Idle $0.

GET /v1/pbx/promises?status=open returns open/unclosed promises with transfer/handoff path for orchestration. Scoped by x-temsor-pbx-key when set. Idle $0. No live PSTN.

{
  "status": "open"
}

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E1 moat: who→whom→promise → orchestra handoff intent (whisper/transfer/hold). Idle $0. No live PSTN. Own PBX = advanced footnote.

POST /v1/pbx/promises/act {promise_id, action?}. Loads the promise + call graph, suggests whisper/transfer/hold, records orchestra intent with source_type=promise for agent handoff. Managed SaaS runtime. ≤120/hour/key (shares orchestra bucket). Idle $0. carrier/pstn always false. No cross-tenant graph merge. Advanced: not Asterisk-first glue; own PBX optional footnote.

{
  "promise_id": "prm_001",
  "action": "whisper"
}

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Mark an open promise kept or broken with an optional privacy-safe note — makes the sales demo writable, not read-only. ≤60/hour/key → 429.

POST /v1/pbx/promises/close {promise_id, status:kept|broken, note?}. Phones/emails in note are scrubbed. Scoped by x-temsor-pbx-key when set. Idle $0 — no LLM/PSTN.

{
  "promise_id": "prm_001",
  "status": "kept",
  "note": "Technician visited, AC fixed"
}

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Export open/broken promises as CSV or JSON — hotel / PBX-provider unclosed-promise sales list.

GET /v1/pbx/promises/export?status=open|closed&format=csv|json. CSV/JSON include closed_at, close_note, path crumbs. Scoped by x-temsor-pbx-key when set. Idle $0.

{
  "status": "open",
  "format": "csv"
}

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Undo a kept/broken close — restore an open promise so the sales demo can reverse a mis-click. ≤60/hour/key → 429.

POST /v1/pbx/promises/reopen {promise_id}. Only kept|broken → open; clears closed_at/close_note. Scoped by x-temsor-pbx-key when set. Idle $0.

{
  "promise_id": "prm_005"
}

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Privacy-first erasure (default-on SaaS): clear derived index by id/phone; durable audit who/what/when + tenant scope. ≤30/hour/key → 429. Managed pointer only — not a legal deletion SLA.

E.3 Privacy-first redaction for managed SaaS. mode=anonymize|delete. Lookup by target_id or phone. Clears Person/Promise/Fact/partial index + Temsor audio pointers in your tenant only (no cross-tenant). Durable audit. Raw media stays on your side. Not a legal deletion SLA. List: GET /v1/pbx/redact/audit.

{
  "target_type": "promise",
  "target_id": "prm_001",
  "reason": "Erasure request",
  "mode": "anonymize"
}

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List recent erasure actions — who/what/when + tenant scope. Managed SaaS derived-index audit; not a legal deletion SLA.

GET /v1/pbx/redact/audit?limit=20. Durable audit from POST /v1/pbx/redact (E.3). Tenant-scoped. Derived index cleared; raw media not deleted by Temsor. Number→flow managed SaaS; own PBX optional. No DID sales.

{
  "limit": 20
}

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Register a pilot PBX; returns pbx_id + API key once (hashed at rest). ≤5/hour/IP → 429. Idle $0.

Control-plane register. API key shown once; stored hashed at rest. Send x-temsor-pbx-key to scope GET /v1/pbx/promises to this pbx_id. No speech recognition while idle.

{
  "pbx_id": "pbx_otel_msp_demo",
  "label": "Demo hotel + phone system provider"
}

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Agent archive search over call promises and facts — voice-Google for call-ops, not a receptionist bot. Idle $0.

Demo index + domain dictionary v0. Filters: status, date, ext, competitor, stuck_after (transfer/handoff hop). Returns call-graph path + transfer edges for orchestration. Idle $0. No live PSTN.

{
  "q": "klima",
  "status": "open"
}

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Control-plane status — promise/orchestra/search counts + idle $0. No DID sales.

GET /v1/pbx/status. Scoped by x-temsor-pbx-key when set. Derived index on Temsor for agent search/orchestration. Idle $0. Advanced: own PBX/Asterisk stays on customer.

{}

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Register or list outbound webhooks — customer URL receives promise/fact/orchestra/redact events (HMAC if secret). POST write ≤30/hour/key → 429.

POST /v1/pbx/webhooks {url, secret?, events?, ping?} registers. GET lists. ping:true sends a test delivery. Events: promise.opened, promise.closed, fact.extracted, orchestra.act, redact. Signed with x-temsor-signature when secret set. Idle $0. No DID sales. Erasure-aware. Advanced: own PBX/Asterisk stays on customer.

{
  "url": "https://example.com/temsor-hook",
  "secret": "whsec_demo",
  "events": [
    "promise.closed",
    "fact.extracted",
    "orchestra.act",
    "redact"
  ],
  "ping": true
}

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List last N outbound webhook deliveries (stub or live) — promise/fact/orchestra/redact/ping.

GET /v1/pbx/webhooks/deliveries?limit=20&webhook_id=. Durable log of Temsor→customer POSTs. HMAC when secret set. Idle $0. No DID sales. Erasure-aware. Advanced: own PBX/Asterisk stays on customer.

{
  "limit": 20
}

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Capability: mode=stub|ready from TEMSOR_RTP_*. No live RTP on forge; idle $0.

GET /v1/pbx/whisper/status. Reports MediaBridge config presence (TEMSOR_RTP_PATH). mode=ready means path env set — not that Asterisk RTP is flowing. live_rtp/listening always false on forge (R2–R3 IVR sidecar; R4 lab E2E harness). No ≤400ms production claim. TEMSOR_RTP_LAB=1 → optional lab_latency_ms on suggest. No DID sales.

{}

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Live agent handoff cards (≤3): open promises/facts from in-call index. Idle $0. Lab: TEMSOR_RTP_LAB=1 → lab_latency_ms.

POST /v1/pbx/whisper/suggest {call_id, partial_text}. Returns open promises and facts as whisper cards for agent handoff. Prefers in-call partial index when present. Mock latency_ms under 400ms (compat stub). Idle $0. No Telnyx/DID/live PSTN. Advanced: optional lab_latency_ms when TEMSOR_RTP_LAB=1 (measured; not prod SLA).

{
  "call_id": "call_msp_001",
  "partial_text": "AC tomorrow"
}

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